Loyalty Program - FAQ

TIERS

To join the WL Privileges Loyalty Program, first download our latest mobile app. After installation, go to “REGISTER,” enter your basic information, and you can start earning points at any Wooloomooloo Group restaurants in Hong Kong and Singapore. The initial tier, Frequent Diner, is available to all diners and offers a range of benefits.

Our Loyalty Program was created to thank our guests for their continuous support. We offer two membership tiers: Frequent Diner and Steakholder. Soon we will introduce our Platinum Steakholder tier. 

Earn and Redeem Points

All membership tiers allow you to earn one point for every HK$10 / SG$1 spent (excluding service charge, gratuity and GST) on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore. Your accumulated points are valid for one year. 

You also have the chance to earn double points on your birthday month. Simply present your membership QR code at any of our restaurants before settling your bill.

Frequent Diner

Frequent Diner is open to all who wants to enjoy our program’s benefits. It allows you to earn points every time you dine at any of our restaurants (a maximum 1,000 points for each regular booking, qualifying event or function), and you will also be eligible for our fabulous birthday offers.

Steakholder

Frequent Diner members will be automatically upgraded to Steakholder status upon earning 2,000 points within one year. As a Steakholder, you can enjoy 15% off on a la carte food and beverages at any of our restaurants along with exclusive benefits and special offers. Steakholders can also earn up to 1,000 points for each regular booking, qualifying event or function.

If you do not have enough points to retain your Steakholder membership, your status will be automatically changed to Frequent Diner on your annual points expiry. If you are a Frequent Diner, there is no membership expiry date and you can continue to earn points and redeem rewards. 

No, your unique QR code acts as your membership identification. Simply present your member QR code for scanning whenever you visit us to earn points or to redeem rewards.

After signing up, you will receive an email with your login instructions and default password. Your email serves as your login name and you can change your default password any time under “MY PROFILE.”

Your membership and your points are non-transferrable. Only your unique QR code can be used for scanning whenever you earn credits and points, redeem rewards or qualify for discounts. Screenshots of your member QR code will not be accepted, as the app generates new code each time you use it. Verification of the member’s identity, including credit cards or other identification, may be required.

iOS9 or above, Android 4.1 or above (operation of the app may slightly vary on different devices).

Unfortunately, a smart device is required for downloading our mobile app. If you do not have access to a smart device, please contact us and we will try to find a solution for you. Please note we do require your email and mobile number for verification purposes.

REWARDS

All membership tiers allow you to earn one point for every HK$10 or S$1 spent (excluding service charge, gratuity and GST, if applicable) on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore. Simply present your membership QR code at any of our restaurants before settling your bill.

Yes, your points are valid for one year and your membership’s effective date also acts as the expiry date for your annual points. For instance, if you join our Loyalty Program on September 1st, your annual points expiry date will be August 30th of the following year.

Your membership and your points are non-transferrable.

Rewards are in eCoupon format, such as our e-Dining Cards, 2-for-1 Executive Set Lunch, Dessert of your choice deals and other gift items, can be redeemed directly on our mobile app. Other merchandise can also be redeemed on our mobile app, such as leather wine holder, candle holders and more, but they can only be picked up directly at your preferred restaurant location. All redeemed items can be viewed in the “REDEEMED REWARDS” section, located under “GIFT LIST.” Each reward has expiry date, please refer to our terms and conditions for more details.

Please present to our team your valid eCoupon together with your unique QR code upon redemption, and the applicable eCoupon will be deducted from your final bill. Just a gentle reminder, that only one eCoupon can be used per transaction and per day.

Each reward has its own range of valid dates. Please refer to the terms and conditions under each reward item for more details.

All redeemed rewards are final and cannot be returned or exchanged, unless the redeemed item is defective or damaged at the time of receipt. If that is the case, please contact our staff and we will be more than happy to help you exchange the reward item.

Downloading the mobile app is required, as it is the primary way to earn, manage and spend your accumulated points.

An internet connection is required as the app generates a new and unique member QR code every time you use it. Free Wi-Fi is available at all of our restaurants.

Our app and database is a real-time operating system that processes data as it comes in, usually without buffer delays. In case of technical issues, we aim to respond and solve all challenges within 48 hours during office hours. You may also send us an email at membership@wooloo-mooloo.com for any points / redemption inquiry.

Unfortunately, we do not offer an extension period for your annual points, and all unredeemed points will be forfeited after the day of expiry. We will send you a friendly reminder of your points expiry date one month in advance with your latest points balance.

Yes, you can view your last 10 transactions under “MORE” page and then tapped “PURCHASED HISTORY” on the mobile app.

You can directly update your account details at any time on this mobile app under “PROFILE” logo on top of your right hand side, then press “UPDATE” button.

To delete your account in our system. Please submit a request by sending us an email at membership@wooloo-mooloo.com. Once the deletion process takes place, this is irreversible.