To join our program, download Wooloomooloo Privileges in your Apple Store / Google Play.
After installation, click “Lets Go” button and tap “Sign Up”. Enter your basic information, and agree to receive notification, then press Sign Up to complete your registration.
Now you can start earning points at any Wooloomooloo Group restaurants in Hong Kong and Singapore.
After signing up, you’ll receive an email with a verification code to log in.
Your email address serves as your login ID.
Please note:
Each time you log out and want to log back in, a new verification code will be sent to your registered email.
So, it’s important to ensure your email address is correct and accessible at all times.
Our Loyalty Program was created to thank our guests for their continuous support. We offer three membership tiers: Frequent Diner and Steakholder and our new launch, the Platinum Steakholder Tier.
All membership tiers allow you to earn one point for every HK$10 / SG$1.5 spent (excluding service charge, gratuity and GST) on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore. Your accumulated points are valid for one year.
You also have the chance to earn 1.5x points from Sunday to Wednesday, and earning double points on your birthday month. Simply present your membership QR code at any of our restaurants before settling your bill.
All membership tiers allow you to earn credits on dine-in food and beverage purchases at Wooloomooloo Group restaurants in Hong Kong and Singapore. All membership tiers allow you to earn credit.
For every HK$1 spent = 1 credit and For every SG$1 spent = 6 credits
(excluding service charge, gratuity and GST). Your accumulated credits are valid for one year.
Frequent Diner is open to all who wants to enjoy our program’s benefits. It allows you to earn points every time you dine at any of our restaurants (a maximum 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day), and you will also be eligible for our fabulous birthday offers.
Frequent Diner members will be automatically upgraded to Steakholder status upon earning 30,000 credits within one year. As a Steakholder, you can enjoy 15% off on a la carte food and beverages at any of our restaurants along with exclusive benefits and special offers. Steakholders can also earn up to 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day.
Steakholder members will be automatically upgraded to Platinum Steakholder status upon earning 50,000 credits within one year. As a Platinum Steakholder, you can enjoy 20% off on a la carte food and beverages at any of our restaurants along with exclusive premium benefits and special offers. Platinum Steakholders can also earn up to 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day.
Your membership and your points are non-transferrable. Only your unique QR code can be used for scanning whenever you earn credits and points, redeem rewards or qualify for discounts. Screenshots of your member QR code will not be accepted, as the app generates new code each time you use it. Verification of the member’s identity, including credit cards or other identification, may be required.
Unfortunately, a smart device is required for downloading our mobile app. If you do not have access to a smart device, please contact us and we will try to find a solution for you. Please note we do require your email and mobile number for verification purposes.
If you earn enough credits to maintain your Steakholder or Platinum Steakholder status by your annual expiry date, your membership will be renewed at the corresponding tier, and your credits will reset to zero to start accumulating new spending for the following year.
If you do not meet the required credit threshold, your membership will automatically be downgraded to the next lower tier based on your credit balance at the time of expiry.
Frequent Diner is our entry-level tier, so there is no downgrade from this level.
Please note that all credits reset to zero at the end of each membership year, regardless of tier outcome.
Your credits are valid for 12 months from the date they are earned.
However, when you’re upgraded to a new membership tier, your credit expiry will reset and be extended to 12 months from the date of your latest tier upgrade.
Example:
You joined the program on April 8, 2025 as a Frequent Diner, and your credits were originally set to expire on April 8, 2026.
Then, you were upgraded to Steakholder in December 2025 — your credit expiry will now be updated to December 2026.
If you later become a Platinum Steakholder in June 2026, your credit expiry will reset again and be extended to June 2027.
This way, each upgrade gives you a fresh 12-month window to enjoy and use your credits.
All membership tiers allow you to earn one point for every HK$10 or S$1.5 spent (excluding service charge, gratuity and GST, if applicable) on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore.
Simply present your membership QR code at any of our restaurants before settling your bill.
Rewards are available in the form of eCoupons, including items like our e-Dining Cards, 2-for-1 Executive Set Lunch offers, dessert deals, and other gift items. These can all be redeemed directly through our mobile app.
Merchandise such as leather wine holders, decanters, and more can also be redeemed via the app, but must be picked up in person at your selected restaurant location.
All redeemed items can be found under the “Redeemed Rewards” section, located within the “Gift List” tab.
Each reward comes with an expiry date—please refer to the specific coupon’s terms and conditions for details.
Please present to our team your valid eCoupon together with your unique QR code upon redemption, and the applicable eCoupon will be deducted from your final bill. Just a gentle reminder, that only one eCoupon can be used per transaction and per day.
Your membership and your points are non-transferrable.
The discount applies to food and beverage items on the à la carte menu for dine-in only, excluding premium bottles of wine and spirits. It is not applicable to discounted items such as set menus, festive menus, happy hour offers, and any other promotions.
Additionally, the discount cannot be used on public holidays, festive occasions, or blackout dates. Please note that the offer does not extend to private and corporate functions or banquet events.
To enjoy these benefits, reservations must be made directly through our restaurant, mobile app, or official website, as bookings made via third-party platforms will not qualify. Lastly, in case of any disputes regarding the discount, the decision of Wooloomooloo Group will be final.
Each reward has its own range of valid dates. Please refer to the terms and conditions under each gift reward items for more details.
All redeemed rewards are final and cannot be returned or exchanged, unless the redeemed item is defective or damaged at the time of receipt. If that is the case, please contact our staff and we will be more than happy to help you exchange the reward item.
Downloading the mobile app is required, as it is the primary way to earn, manage and spend your accumulated points.
An internet connection is required as the app generates a new and unique member QR code every time you use it. Free Wi-Fi is available at all of our restaurants.
Our app and database is a real-time operating system that processes data as it comes in, usually without buffer delays. In case of technical issues, we aim to respond and solve all challenges within 48 hours during office hours. You may also send us an email at membership@wooloo-mooloo.com for any points / redemption inquiry.
Unfortunately, we do not offer an extension period for your annual points, and all unredeemed points will be forfeited after the day of expiry. We will send you a friendly reminder of your points expiry date one month in advance with your latest points balance.
Yes, you can view your last 10 transactions. At the top right of HOME page, you will see a person Profile in orange circle, tap it and select “Dining History” on the mobile app.
You can directly update your account details at any time. At the top right of HOME page, you will see a person Profile in orange circle, that is My Profile, tap it and select “Update” button.
Please note: To ensure you receive important updates about your points balance, expiry reminders, and exclusive loyalty promotions, please make sure to tick the “Receive Notifications” box under the “Update” section in your profile settings.
This simple step helps you make the most of your membership and never miss a #wooloomoment!
Yes, your points are valid for 12 months from the date they are earned through dining with us.
Starting May 1, 2025, any unused points earned before May 2024 will begin to expire on the 1st of each month.
For example, if you earned points in April 2024, and haven’t used them, they will expires on May 1, 2025. Points earned in May 2024 will expire on June 1, 2025, Points earned in April 2025 will expire on May 1, 2026, and so on.
To help you keep track of your balance and expiry dates, we’ll send you updates via push notifications and messages in your Inbox. Just tap MORE > Inbox in the app to view all updates regarding your points and credits.
To delete your account in our system. Please submit a request by sending us an email at membership@wooloo-mooloo.com. Once the deletion process takes place, this is irreversible.