To join our program, download Wooloomooloo Privileges in your Apple Store / Google Play.
After installation, click “Lets Go” button and tap “Sign Up”. Enter your basic information, and agree to receive notification, then press Sign Up to complete your registration.
Now you can start earning points at any Wooloomooloo Group restaurants in Hong Kong and Singapore!
After signing up, you’ll receive an email with a verification code to log in.
Your email address serves as your login ID.
Please note:
Each time you log out and want to log back in, a new verification code will be sent to your registered email.
So, it’s important to ensure your email address is correct and accessible at all times.
Our Loyalty Program was created to thank our guests for their continuous support. We offer three membership tiers: Frequent Diner and Steakholder and our new launch, the Platinum Steakholder Tier.
All membership tiers allow you to earn one point for every HK$10 / SG$1.5 spent (excluding service charge, gratuity and GST) with a maximum 1,000points per day on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore. Your accumulated points are valid for one year for you to use for redeeming ecoupons in the app.
You also have the chance to earn 1.5x points from Sunday to Wednesday, (excluding public holidays and festive dates) and earning double points on your birthday month.
Simply present your membership QR code at any of our restaurants before settling your bill.
Credits serve as the foundation for your membership tier progression. Unlike Points, which are used for rewards, Credits track your total spending to unlock better discounts, determine your loyalty status and VIP perks.
For every HK$1 spent = 1 credit and for every SG$1 spent = 6 credits (excludes service charge, gratuity and GST) with a maximum of 10,000 credits per day on all dine in food and beverage consumptions at our restaurants in Hong Kong and Singapore. Your accumulated credits are valid for one year. The more you spend, the faster you moved up!
Frequent Diner is open to all who wants to enjoy our program’s benefits. It allows you to earn points every time you dine at any of our restaurants (a maximum 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day), and you will also be eligible for our fabulous birthday offers.
Frequent Diner members will be automatically upgraded to Steakholder status upon earning 30,000 credits within one year. As a Steakholder, you can enjoy 15% off on a la carte food and beverages at any of our restaurants along with exclusive benefits and special offers. Steakholders can also earn up to 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day.
Steakholder members will be automatically upgraded to Platinum Steakholder status upon earning 50,000 credits within one year. As a Platinum Steakholder, you can enjoy 20% off on a la carte food and beverages at any of our restaurants along with exclusive premium benefits and special offers. Platinum Steakholders can also earn up to 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day.
Your membership and your points are non-transferrable. Only your unique QR code can be used for scanning whenever you earn credits and points, redeem rewards or qualify for discounts. Screenshots of your member QR code will not be accepted, as the app generates new code each time you use it. Verification of the member’s identity, including credit cards or other identification, may be required.
Unfortunately, a smart device is required for downloading our mobile app. If you do not have access to a smart device, please contact us and we will try to find a solution for you. Please note we do require your email and mobile number for verification purposes.
If you don’t reach the credit threshold for your current tier by your annual expiry date:
If you do meet the threshold, your status will renew at its current level (Frequent Diner, Steakholder, Platinum Steakholder) for another year, and your credits will reset to zero to begin your next earning cycle.
Your credits are valid for one full membership year. Your “membership year” resets either on your annual joining date or the day you upgrade to a new tier.
How the “Upgrade Reset” Works:
We want to give you ample time to enjoy your new status. Every time you level up, we give you a fresh 12-month window starting from the day of your upgrade.
Example of your extending window:
All membership tiers allow you to earn one point for every HK$10 or SG$1.5 spent (excluding service charge, gratuity and GST, if applicable) with a maximum 1,000 points per day on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore.
Simply present your membership QR code at any of our restaurants before settling your bill.
Rewards are available in the form of eCoupons, including items like our e-Dining Cards, 2-for-1 Executive Set Lunch offers, dessert deals, and other gift items. These can all be redeemed directly through our mobile app.
Merchandise such as leather wine holders, decanters, and more can also be redeemed via the app, but must be picked up in person at your selected restaurant location.
All redeemed items can be found at the “Gift List” tab (top right).
Each e-coupons comes with participating restaurant logo and an expiry date. Please refer to each coupon’s terms and conditions for details.
Please present to our team your valid eCoupon together with your unique QR code upon redemption, and the applicable eCoupon will be deducted from your final bill. Just a gentle reminder, that only one eCoupon can be used per transaction and per day.
Your membership and your points are non-transferrable.
The discount applies to food and beverage items on the à la carte menu for dine-in only, excluding other premium bottles of wine and spirits. It is not applicable to discounted items such as set menus, festive menus, happy hour offers, wine dinner events, wine locker program and any other special promotions.
Additionally, the discount cannot be used on public holidays, festive occasions, or blackout dates. Please note that the offer does not extend to private and corporate functions or banquet events.
To enjoy these benefits, reservations must be made directly through our restaurant, mobile app, or official website, as bookings made via third-party platforms will not qualify. Lastly, in case of any disputes regarding the discount, the decision of Wooloomooloo Group will be final.
Each reward has its own range of valid dates. Please refer to the terms and conditions under each gift reward items for more details.
All redeemed rewards are final and cannot be returned or exchanged, unless the redeemed item is defective or damaged at the time of receipt. If that is the case, please contact our staff and we will be more than happy to help you exchange the reward item.
Downloading the mobile app is required, as it is the primary way to earn, manage and spend your accumulated points.
An internet connection is required as the app generates a new and unique member QR code every time you use it. Free Wi-Fi is available at all of our restaurants.
Our app and database is a real-time operating system that processes data as it comes in, usually without buffer delays. In case of technical issues, we aim to respond and solve all challenges within 48 hours during office hours. You may also send us an email at membership@wooloo-mooloo.com for any points / redemption inquiry.
Unfortunately, we do not offer an extension period for your annual points, and all unredeemed points will be forfeited after the expiry date. You will receive a friendly reminder through the app via Push notifications in advance, showing how many points are about to expire.
Yes, you can easily access your dining transaction history by going to the home page and tapping the “My Profile” icon at the top right, then selecting “My Activity.” Here, you can view all your dining history along with your accumulated points and credits. Alternatively, you can tap the “MORE” icon and choose “Purchased History” to see details of your last 30 visits.
Please note: Points and Credits added manually by our team (e.g., for technical issues or if a guest forgot to give their member code) will not appear in your automated Purchase History. However, they will still be reflected in your total points and credit balance.
You can directly update your account details at any time. At the top right of HOME page, you will see a person Profile in orange circle, that is My Profile, tap it and select “Update” button.
Please note: To ensure you receive important updates about your points balance, expiry reminders, and exclusive loyalty promotions, please make sure to tick the “Receive Notifications” box under the “Update” section in your profile settings.
This simple step helps you make the most of your membership and never miss a #wooloomoment!
Yes, your points are valid for 12 months from the date they are earned through dining with us.
Starting May 1, 2025, any unused points earned more than 12 months prior began expiring on the 1st of each month.
How it works:
How to track your points:
To help you keep track of your points balance and expiry dates, we’ll send you updates via push notifications and in-app messages.
To delete your account from our system, please complete the form here and submit a request. Once the deletion process takes place, this is irreversible.