{"id":6257,"date":"2025-03-31T15:26:43","date_gmt":"2025-03-31T07:26:43","guid":{"rendered":"https:\/\/www.wooloo-mooloo.com\/?page_id=6257"},"modified":"2026-06-25T10:41:43","modified_gmt":"2026-06-25T02:41:43","slug":"loyalty-program-faq","status":"publish","type":"page","link":"https:\/\/www.wooloo-mooloo.com\/zh_cn\/loyalty-program-faq\/","title":{"rendered":"Loyalty Program – FAQ"},"content":{"rendered":"
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Loyalty Program - FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TIERS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I join Wooloomooloo Group\u2019s Loyalty Program?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To join our program, download Wooloomooloo Privileges in your Apple Store<\/a> \/ Google Play<\/a>.<\/p>

After installation, click “Lets Go” button and tap “Sign Up\u201d. Enter your basic information, and agree to receive notification, then press Sign Up to complete your registration.<\/p>

Now you can start earning points at any Wooloomooloo Group restaurants in Hong Kong and Singapore!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I log in to my account for the first time?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After signing up, you\u2019ll receive an email with a verification code to log in.<\/strong>
Your email address serves as your login ID.<\/p>

Please note:<\/strong>
Each time you log out and want to log back in, a new verification code<\/strong> will be sent to your registered email.
So, it\u2019s important to ensure your email address is correct and accessible at all times.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the Loyalty Program work and what are the benefits?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our Loyalty Program was created to thank our guests for their continuous support. We offer three membership tiers: Frequent Diner and Steakholder and our new launch, the Platinum Steakholder Tier.<\/p><\/div>

Earn and Redeem Points = Rewards<\/h4>

All membership tiers allow you to earn one point for every HK$10 \/ SG$1.5 spent<\/strong> (excluding service charge, gratuity and GST) with a maximum 1,000points per day on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore. Your accumulated points are valid for one year for you to use for redeeming ecoupons in the app.<\/strong><\/p>

You also have the chance to earn 1.5x points from Sunday to Wednesday<\/strong>, (excluding public holidays and festive dates) and earning double points on your birthday month<\/strong>.
Simply present your membership QR code at any of our restaurants before settling your bill.<\/p>

Credits = Membership Tier Progression<\/h4>

Credits serve as the foundation for your membership tier progression.<\/strong> Unlike Points, which are used for rewards, Credits track your total spending to unlock better discounts, determine your loyalty status and VIP perks.<\/strong>
For every HK$1 spent = 1 credit and for every SG$1 spent = 6 credits (excludes service charge, gratuity and GST) with a maximum of 10,000 credits per day on all dine in food and beverage consumptions at our restaurants in Hong Kong and Singapore. Your accumulated credits are valid for one year.<\/strong> The more you spend, the faster you moved up!\u00a0<\/p><\/div>

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Frequent Diner is open to all who wants to enjoy our program’s benefits. It allows you to earn points every time you dine at any of our restaurants (a maximum 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day), and you will also be eligible for our fabulous birthday offers.<\/p><\/div>

Steakholder<\/h4>

Frequent Diner members will be automatically upgraded to Steakholder status upon earning 30,000 credits within one year. As a Steakholder, you can enjoy 15% off on a la carte food and beverages at any of our restaurants along with exclusive benefits and special offers. Steakholders can also earn up to 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day.<\/p>

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Steakholder members will be automatically upgraded to Platinum Steakholder status upon earning 50,000 credits within one year. As a Platinum Steakholder, you can enjoy 20% off on a la carte food and beverages at any of our restaurants along with exclusive premium benefits and special offers. Platinum Steakholders can also earn up to 1,000 points and 10,000 credits for each regular booking, qualifying event or function per day.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I share my membership with anyone else?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your membership and your points are non-transferrable. Only your unique QR code can be used for scanning whenever you earn credits and points, redeem rewards or qualify for discounts. Screenshots of your member QR code will not be accepted, as the app generates new code each time you use it. Verification of the member\u2019s identity, including credit cards or other identification, may be required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don\u2019t have a smart device to download the mobile app, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately, a smart device is required for downloading our mobile app. If you do not have access to a smart device, please contact us and we will try to find a solution for you. Please note we do require your email and mobile number for verification purposes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I did not earn enough credits to sustain my membership in a year?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you don’t reach the credit threshold for your current tier by your annual expiry date:<\/p>